Return Policy

Money-back guarantee

Our Results-Focused 100% Money-Back Promise

We’re confident in the teeth whitening products we sell. So confident, in fact, that we put our money where our mouth is. To give you total peace of mind when you purchase our products, we have a guarantee in place you’re sure to love! If your teeth don’t become any whiter after 30 days’ use (following the instructions, of course), hit us up and we will arrange a full refund for you.

Simply take a dated selfie that clearly shows your teeth before you begin to use our whitening products, then take another one after a minimum of two full weeks (14 days) and send them over, and if there are no visible results we’ll organise the cash reimbursement.

GoGo Smile is here to provide you with a no-nonsense teeth whitening solution that works – guaranteed. Giving you the confidence you deserve.

Get in touch with us at the earliest possible convenience and let us know by sending us an email at [email protected] and we’ll explain what the next steps are.

Due to the nature of our products results vary greatly person to person depending on the type of conditions or stains the users has. It may take a number of months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. gogo Smile does offer a 30 day exchange back guarantee for all products provided that the product is returned in its original state and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted. In no circumstances will a retainer be refunded once placed in water.
It is the customer's responsibility to pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount. The refund will be limited to the cost of the item being returned to us via regular mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded.

In the case of returns where "Free Postage" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order. You should email us beforehand to find out your full entitled refund amount.

PayPal orders will be returned for credit back to your PayPal account. As soon as we issue the refund, you will receive an email from PayPal. Please allow up to 2 weeks for your account to be credited.

If an item needs to be returned, you must email [email protected] first and describe the problem.